Senior Salesforce Administrator

PRACTICE OVERVIEW

We are the largest and fastest growing on-site radiology practice in the US. We are an innovative practice focused on transforming how radiologists provide consistently exceptional services to hospitals, imaging centers, referring physicians and patients. With our state-of-the-art clinical technology, specialized expertise, access to capital, and retention of top physician talent, we reliably exceed the expectations of our clients, patients, and partners. We serve our clients with an operational focus, and, above all, a commitment to quality patient care. Our mission is To Transform Radiology.

Position Summary

We are seeking a Salesforce Administrator responsible for administration and maintenance of our Salesforce.com environment, as well as managing the development of new features and functionality on the Salesforce.com platform. The Manager Salesforce Administrator will work with various stakeholders, both internal and external, to ensure all collaborative efforts are on track and completed. The incumbent will ensure successful completion of technology requirements related to Salesforce.com and other technologies used in growth efforts.

The Salesforce Administrator will work with several distinct business units using Salesforce.com. The incumbent will need to balance demands from these units, prioritize efforts, clearly set expectations, and communicate effectively. This position will also work in other technologies used collaboratively with Salesforce.com. These include data collaboration, reporting and analytics, and sales enablement tools. Willingness to expand skillset and solve challenges using out-of-the-box thinking is required. A collaborative, teamwork-driven individual will excel in this role.

Position Duties and Responsibilities

• Manage the Salesforce.com platform
• Perform basic administration of the Salesforce.com instance including new user setup, workflow and approval administration, validation rules, and maintenance of the existing environment
• Regularly perform database de-duping and cleanup procedures
• Development of Custom Triggers, VisualForce, Visual Flows, and Salesforce1 Mobile Features
• Manage ongoing support and enhancement requests and administrative needs of users
• Develop reports, dashboards, and processes to continuously monitor data quality and integrity
• Manage sandbox environments as necessary
• Develop training plans, materials, and documentation for Salesforce.com users; keep materials up-to-date; coordinate new user and ongoing training sessions companywide
• Develop and communicate a schedule for future releases/enhancements
• Monitor user adoption rates and respond as needed (provide additional training sessions, communication, modifications, or other resources)
• Assist users with report design and management, especially dashboards and components
• Work with the engineering team to integrate web and online initiatives into the database
• Manage outsourced Salesforce.com developer partners and third-party applications including ZoomInfo, Definitive Healthcare, Pardot, Smartsheet
• Manage ongoing relationship with Salesforce.com
• Provide consulting and guidance on sales operations processes to growth teams
• Manage Territory Hierarchy
• Manage Health System/Hospital Hierarchy