Background
On this project we worked with a modern SaaS company that is revolutionizing how businesses manage their network infrastructure. Their centralized platform empowers businesses nationwide to control and monitor critical network services, including Wi-Fi management, signal testing, and SIM card management. All of this is managed through an intuitive graphical user interface (GUI).
Challenges
While the client’s existing platform offered a solid foundation for network management, they recognized the potential benefits of AI to transform network management. They envisioned an innovative platform where users could interact with their network using natural language, avoiding the limitations of traditional GUIs. This upgrade aimed to improve user experience and empower clients with full access to all API endpoints offered by their integrated vendors like Meraki, Jasper, and Signal Test.
However, building such an advanced AI-powered system in-house presented significant challenges:
- Complex API Integrations: Integrating with numerous vendor APIs, each with its nuances and complexities, required specialized expertise and significant development effort.
- Natural Language Understanding: The client’s team lacked the knowledge required to build a robust natural language interface capable of accurately interpreting user requests and routing them to the appropriate actions.
- Maintaining Focus: The company wanted to prioritize enhancing its core platform and user interface rather than diverting resources to complex AI development.
What We Offered
The network provider partnered with Zazmic to overcome these challenges and bring their AI adoption strategy to life. Our team of expert AI/ML engineers designed and implemented a comprehensive system that seamlessly integrates with the client’s existing platform. This system includes:
- Intent Agent, which accurately interprets user requests and identifies the desired action.
- Leveraging Google’s Document AI, we processed scanned PDFs to extract text and layout information.
- Disambiguation Agent that resolves ambiguities in user input to ensure precise execution.
- This process enables the creation of digital twins of P&IDs, facilitating efficient plant operations and maintenance.
Zazmic’s solution leveraged Generative AI with Large Language Models to ensure high accuracy and efficiency in understanding and responding to user requests. We worked closely with the client’s team to ensure seamless integration with their existing systems, including their GUI, authentication mechanisms, and CI/CD pipeline.
Results
By partnering with Zazmic, the company is expected to achieve significant improvements and deliver a truly next-generation network management experience to their clients. The improvement include:
Increased Efficiency
Automating network management tasks through AI will free up valuable time and resources for the company’s customers, allowing them to focus on their core business objectives.
Unleashed API Potential
Users gain access to the full functionality of integrated APIs, maximizing the value of the client’s network management platform.
Enhanced User Experience
The AI-powered chatbot allows users to interact with the network using natural language, simplifying complex tasks and providing access to the full range of available functionalities.
Improved Customer Satisfaction
An innovative platform with user-friendly features leads to greater customer satisfaction and retention.
Ready to transform your business with the power of AI?
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