Dear Candidate,
Before submitting your resume, please pay attention to the location – we will not be able to review your resume and provide feedback if you are not (in fact) located in the location of the vacancy.
Thanks for understanding
We are seeking an experienced and proactive Cloud Service Desk Lead to manage and guide our global Cloud Service Desk team. In this role, you will oversee daily operations, drive service excellence, and ensure a responsive and high-quality support experience for all Zazmic employees — from technical teams to executive leadership.
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We’re looking for a hands-on, technically sharp Cloud Delivery Lead to help drive day-to-day execution across multiple client environments. This role is ideal for a strong individual contributor with some team leadership or project ownership experience—someone who thrives in fast-moving environments and can confidently represent the team to clients.
You’ll be responsible for keeping delivery on track, leading engineers through day-to-day priorities, resolving L1/L2 issues, and supporting client interactions—especially on onboarding and smaller-scale deals. You’ll also serve as the go-to in the absence of senior leadership and act as a bridge between technical execution and broader strategy.
This is a high-impact, high-autonomy role in a growing, founder-led organization where you’ll have meaningful influence on operations, team culture, and customer success.
Key Responsibilities
Manage daily delivery of cloud migrations and operations projects
Provide leadership and direction to the engineering team, ensuring accountability and project timelines are met.
Act as the point of escalation for Level 1 and 2 technical issues, troubleshooting and resolving problems hands-on.
Lead the team when the senior leadership is unavailable, ensuring smooth operations and decision-making.
Participate in client sales and onboarding calls, especially for smaller and mid-size accounts, representing the company professionally.
Balance engineering execution with people and process leadership, ensuring team efficiency and morale.
Implement and maintain CI/CD pipelines and infrastructure as code processes.
Work with diverse cloud environments including Google, DigitalOcean, AWS, and Azure.
Required Skills and Qualifications:
Nice-to-Have Traits:
Why join to us:
Dear Candidate,
In an era of rapid technological advancement and the constant evolution of artificial intelligence, at Zazmiс, we believe in the importance of analyzing resumes not only through automated tools but also through interaction with a live recruiter. We value an individualized approach to each candidate and strive to make the hiring process more friendly and efficient.
Understanding the significance of your time and that of our colleagues, we offer you the opportunity to provide additional information that will help us better understand your profile and its alignment with the job description. Your initiative will assist us in making a more informed decision when considering your candidacy.
Please note that Zazmiс reserves the right not to respond to a candidate’s application if we conclude that the candidate does not meet our requirements for any reason. Please understand this as part of our commitment to an efficient and fair hiring process.
Thank you for your understanding and participation in our recruitment process.
Best regards,
The Zazmiс Team
Main numbers
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employees worldwide
current projects
locations
So, you have applied. What’s next?
Recruitment process
English Check
1
Technical Interview
2
Interview with Client
3
Job Offer Meeting
4
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