Category: Cloud Engineer
Dear Candidate,
Before submitting your resume, please pay attention to the location – we will not be able to review your resume and provide feedback if you are not (in fact) located in the location of the vacancy.
Thanks for understanding
We are seeking an experienced and proactive Cloud Service Desk Lead to manage and guide our global Cloud Service Desk team. In this role, you will oversee daily operations, drive service excellence, and ensure a responsive and high-quality support experience for all Zazmic employees — from technical teams to executive leadership.
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We’re looking for a hands-on, technically sharp Cloud Delivery Lead to help drive day-to-day execution across multiple client environments. This role is ideal for a strong individual contributor with some team leadership or project ownership experience—someone who thrives in fast-moving environments and can confidently represent the team to clients.
You’ll be responsible for keeping delivery on track, leading engineers through day-to-day priorities, resolving L1/L2 issues, and supporting client interactions—especially on onboarding and smaller-scale deals. You’ll also serve as the go-to in the absence of senior leadership and act as a bridge between technical execution and broader strategy.
This is a high-impact, high-autonomy role in a growing, founder-led organization where you’ll have meaningful influence on operations, team culture, and customer success.
Key Responsibilities
Manage daily delivery of cloud migrations and operations projects
Provide leadership and direction to the engineering team, ensuring accountability and project timelines are met.
Act as the point of escalation for Level 1 and 2 technical issues, troubleshooting and resolving problems hands-on.
Lead the team when the senior leadership is unavailable, ensuring smooth operations and decision-making.
Participate in client sales and onboarding calls, especially for smaller and mid-size accounts, representing the company professionally.
Balance engineering execution with people and process leadership, ensuring team efficiency and morale.
Implement and maintain CI/CD pipelines and infrastructure as code processes.
Work with diverse cloud environments including Google, DigitalOcean, AWS, and Azure.
Required Skills and Qualifications:
- Strong technical background in DevOps, Cloud Infrastructure, or SRE
- Experience with at least one major cloud provider (Google Cloud, AWS, Azure, DigitalOcean preferred)
- Strong technical background with the ability to lead engineers and perform hands-on troubleshooting.
- Familiarity with CI/CD pipelines, infrastructure as code (Terraform, Ansible, Pulumi, etc.), and automation tools
- Excellent project management skills and ability to handle multiple projects simultaneously.
- Strong leadership and team management abilities.
- Excellent communication and client-facing skills.
- Ability to handle escalations and resolve technical issues effectively.
Nice-to-Have Traits:
- Previous experience in a startup or founder-led environment
- Experience in a multi-company or client-facing environment.
- Interest in sales engineering or technical presales work.
- Exposure to cost optimization or migration planning.
- Deep knowledge of Google Cloud Platform and Digital Ocean specifically.
- Passion for automating processes and improving efficiency.
- Comfortable working in a high-growth, fast-paced startup environment.
Why join to us:
- Work Anywhere: Embrace the freedom to work from anywhere in the world. Your office could be a beach, a cozy café, or wherever you feel most inspired
- Flexibility: Wave goodbye to the 9-to-5 grind. We believe in a flexible working schedule that fits your life.
- Sponsored Education: We're invested in your growth. Enjoy sponsored education and training, ranging up to 50%.
- Personal Development: We're not just about work; we're about your growth. Craft your personal development plan and watch your career soar.
- Regular Salary Reviews: Your hard work won't go unnoticed. We conduct regular salary reviews to ensure you're fairly rewarded
- Career Advancement: The sky's the limit! Move up the ladder based on your performance, and your career trajectory could surprise you
- Corporate Events: From team outings to memorable celebrations, we know how to have a good time together
- English Classes: Enhance your language skills and open doors to global opportunities with our sponsored English classes
- Health Matters: Your health is our priority. Get your annual flu shot on us
- Work Equipment: We provide top-notch tools. Receive a compensation of $600 for your work equipment
- Paid vacation, sick leaves
Dear Candidate,
In an era of rapid technological advancement and the constant evolution of artificial intelligence, at Zazmiс, we believe in the importance of analyzing resumes not only through automated tools but also through interaction with a live recruiter. We value an individualized approach to each candidate and strive to make the hiring process more friendly and efficient.
Understanding the significance of your time and that of our colleagues, we offer you the opportunity to provide additional information that will help us better understand your profile and its alignment with the job description. Your initiative will assist us in making a more informed decision when considering your candidacy.
Please note that Zazmiс reserves the right not to respond to a candidate’s application if we conclude that the candidate does not meet our requirements for any reason. Please understand this as part of our commitment to an efficient and fair hiring process.
Thank you for your understanding and participation in our recruitment process.
Best regards,
The Zazmiс Team
Apply
Dear Candidate,
Before submitting your resume, please pay attention to the location – we will not be able to review your resume and provide feedback if you are not (in fact) located in the location of the vacancy.
Thanks for understanding
We are seeking an experienced and proactive Cloud Service Desk Lead to manage and guide our global Cloud Service Desk team. In this role, you will oversee daily operations, drive service excellence, and ensure a responsive and high-quality support experience for all Zazmic employees — from technical teams to executive leadership.
Key Responsibilities
– Team Leadership: Lead, mentor, and manage the Cloud Service Desk team, ensuring optimal performance and accountability.
– Operational Oversight: Oversee the day-to-day operations of the service desk, ensuring timely and effective resolution of incidents and service requests.
– Customer Service Excellence: Maintain a high standard of customer service while enforcing SLAs and improving employee satisfaction.
– Cloud Support Ownership: Act as the primary escalation point and contact for cloud- related support issues. Act as a team member and take care of ticket.
– Account & License Management: Manage user accounts, licenses, and access controls across cloud platforms.
– Documentation & SOPs: Create and maintain detailed knowledge base articles, troubleshooting guides, and standard operating procedures.
– Cross-Functional Collaboration: Work closely with other Zazmic teams (engineering, IT, product) to resolve complex issues and improve processes.
– Process Optimization: Identify and implement improvements to service workflows, tools, and reporting.
– Reporting: Generate and deliver regular reports (daily, weekly, monthly, and quarterly) to monitor team performance and service metrics.
– Change Management Support: Participate in change initiatives, assessing potential impact on users and support operations.
Qualifications:
- Bachelor’s degree in Information Technology or a related field preferred; relevant certifications and equivalent experience will be considered.
- Minimum 5 years of experience in IT Service Desk operations, with at least 2 years in a leadership or supervisory role.
- Strong understanding of cloud platforms and related support tools.
- Proficiency in ticketing and service management platforms (e.g., Jira, ServiceNow, Zendesk).
- Excellent leadership, communication, and interpersonal skills.
- Proven ability to work under pressure, manage multiple priorities, and deliver in a dynamic environment.
- Strong analytical and problem-solving skills with a keen eye for process improvement.
- Experience supporting distributed and global teams is a plus.
Why join to us:
- Work Anywhere: Embrace the freedom to work from anywhere in the world. Your office could be a beach, a cozy café, or wherever you feel most inspired
- Flexibility: Wave goodbye to the 9-to-5 grind. We believe in a flexible working schedule that fits your life.
- Sponsored Education: We're invested in your growth. Enjoy sponsored education and training, ranging up to 50%.
- Personal Development: We're not just about work; we're about your growth. Craft your personal development plan and watch your career soar.
- Regular Salary Reviews: Your hard work won't go unnoticed. We conduct regular salary reviews to ensure you're fairly rewarded
- Career Advancement: The sky's the limit! Move up the ladder based on your performance, and your career trajectory could surprise you
- Corporate Events: From team outings to memorable celebrations, we know how to have a good time together
- English Classes: Enhance your language skills and open doors to global opportunities with our sponsored English classes
- Health Matters: Your health is our priority. Get your annual flu shot on us
- Work Equipment: We provide top-notch tools. Receive a compensation of $600 for your work equipment
- Paid vacation, sick leaves
Dear Candidate,
In an era of rapid technological advancement and the constant evolution of artificial intelligence, at Zazmiс, we believe in the importance of analyzing resumes not only through automated tools but also through interaction with a live recruiter. We value an individualized approach to each candidate and strive to make the hiring process more friendly and efficient.
Understanding the significance of your time and that of our colleagues, we offer you the opportunity to provide additional information that will help us better understand your profile and its alignment with the job description. Your initiative will assist us in making a more informed decision when considering your candidacy.
Please note that Zazmiс reserves the right not to respond to a candidate’s application if we conclude that the candidate does not meet our requirements for any reason. Please understand this as part of our commitment to an efficient and fair hiring process.
Thank you for your understanding and participation in our recruitment process.
Best regards,
The Zazmiс Team
