Category: Sales
Dear Candidate,
Before submitting your resume, please pay attention to the location – we will not be able to review your resume and provide feedback if you are not (in fact) located in the location of the vacancy.
Thanks for understanding
The Customer Engineer role is responsible for supporting account managers and sales motions by providing technical support, researching customer questions/requests, providing technical guidance at a high level, and drafting SOWs for funding requests on behalf of customers. A quality candidate for this position will embody the highest level of soft skills and customer service for our customers during sales engagements, and have a comprehensive knowledge and understanding of the entire GCP ecosystem. Candidates are expected to be on camera and maintain a standard of professional dress for every interaction. Candidates are also expected to maintain a healthy relationship with the internal Google teams for GCP sales and provide support where necessary.
Fundamental responsibilities of the role include but are not limited to:
- Providing technical guidance and handling technical questions from customers
- Supporting account managers and sales staff with customer engagements and technical discussions
- Collecting technical information from customers to scope projects
- Creating SOWs for customer engagements and Google funding requests
- Scoping workloads for projects and providing technical details to the Services team for creating work estimates
- Coordinating with internal technical resources to collaborate on customer engagements
- Researching solutions on behalf of customers and providing technical documentation from Google for their use cases
- Providing lightweight demonstrations of GCP products relevant to a customer engagement, if requested by the customer
- Providing ongoing technical support/guidance for existing customers who have issues with GCP related workloads or products
Required Experience:
- Hands-on GCP Experience: Experience working directly with Google Cloud Platform, including designing, deploying, and managing cloud infrastructure and applications.
- Software Development Skills: Proficiency in one or more programming languages (Python, Java, Go, etc.) and experience with software development lifecycle.
- Cloud Expertise: Deep understanding of cloud computing concepts, including virtualization, networking, storage, and security. Experience with other major cloud providers (AWS, Azure) is a plus.
- Technical Skills: Proficiency in scripting languages (Python, Bash) and infrastructure-as-code tools (Terraform, Cloud Deployment Manager). Familiarity with DevOps practices and tools.
- Customer-Facing Skills: Excellent communication and presentation skills. Ability to build rapport with clients, understand their needs, and explain complex technical concepts in clear terms.
- Problem-Solving: Strong analytical and troubleshooting skills. Ability to identify and resolve technical issues efficiently and effectively.
- Sales Collaboration: Experience working closely with sales teams to support the sales cycle and drive technical closure.
Why join to us:
- Work Anywhere: Embrace the freedom to work from anywhere in the world. Your office could be a beach, a cozy café, or wherever you feel most inspired
- Flexibility: Wave goodbye to the 9-to-5 grind. We believe in a flexible working schedule that fits your life.
- Sponsored Education: We're invested in your growth. Enjoy sponsored education and training, ranging up to 50%.
- Personal Development: We're not just about work; we're about your growth. Craft your personal development plan and watch your career soar.
- Regular Salary Reviews: Your hard work won't go unnoticed. We conduct regular salary reviews to ensure you're fairly rewarded
- Career Advancement: The sky's the limit! Move up the ladder based on your performance, and your career trajectory could surprise you
- Corporate Events: From team outings to memorable celebrations, we know how to have a good time together
- English Classes: Enhance your language skills and open doors to global opportunities with our sponsored English classes
- Health Matters: Your health is our priority. Get your annual flu shot on us
- Work Equipment: We provide top-notch tools. Receive a compensation of $600 for your work equipment
- Paid vacation, sick leaves
Dear Candidate,
In an era of rapid technological advancement and the constant evolution of artificial intelligence, at Zazmiс, we believe in the importance of analyzing resumes not only through automated tools but also through interaction with a live recruiter. We value an individualized approach to each candidate and strive to make the hiring process more friendly and efficient.
Understanding the significance of your time and that of our colleagues, we offer you the opportunity to provide additional information that will help us better understand your profile and its alignment with the job description. Your initiative will assist us in making a more informed decision when considering your candidacy.
Please note that Zazmiс reserves the right not to respond to a candidate’s application if we conclude that the candidate does not meet our requirements for any reason. Please understand this as part of our commitment to an efficient and fair hiring process.
Thank you for your understanding and participation in our recruitment process.
Best regards,
The Zazmiс Team
Apply
Dear Candidate,
Before submitting your resume, please pay attention to the location – we will not be able to review your resume and provide feedback if you are not (in fact) located in the location of the vacancy.
Thanks for understanding
Overview:
The Customer Engineer (CE) is a technical expert with a strong foundation in software development who partners with the sales team to drive the adoption of Google Cloud infrastructure and products, with a particular focus on Ai, Infrastructure & Security. This role demands a deep understanding of GCP and the ability to translate complex technical concepts into solutions that address customer needs.
The CE will act as a trusted advisor to clients, providing technical guidance, resolving challenges, and ensuring customer success.
Key Responsibilities:
- Technical Pre-sales Support: Collaborate with the sales team to identify and qualify technical opportunities. Deliver technical presentations, demos, and proofs of concept to showcase the value of GCP solutions
- Solution Design and Architecture: Work closely with clients to understand their business requirements and design scalable, secure, and cost-effective cloud architectures on GCP
- Implementation and Deployment: Guide clients through the implementation and deployment of GCP solutions, ensuring smooth transitions and successful onboarding
- Technical Troubleshooting: Diagnose and resolve technical issues encountered by clients during the implementation and operation of GCP solutions
- Custom Development and Integration: Develop scripts, automation tools, or proof-of-concept applications to tailor GCP solutions to specific client needs
- Customer Advocacy: Build strong relationships with clients, acting as their advocate within the organization and ensuring their technical needs are met
- Knowledge Sharing: Stay up-to-date on GCP technologies and best practices. Share knowledge and expertise with colleagues and clients through training sessions and workshops
Required Experience:
- Hands-on GCP Experience: At least 3-5 years of experience working directly with Google Cloud Platform, including designing, deploying, and managing cloud infrastructure and applications
- Software Development Skills: Proficiency in one or more programming languages (Python, Java, Go, etc.) and experience with software development lifecycle
- Cloud Expertise: Deep understanding of cloud computing concepts, including virtualization, networking, storage, and security. Experience with other major cloud providers (AWS, Azure) is a plus
- Technical Skills: Proficiency in scripting languages (Python, Bash) and infrastructure-as-code tools (Terraform, Cloud Deployment Manager). Familiarity with DevOps practices and tools
- Customer-Facing Skills: Excellent communication and presentation skills. Ability to build rapport with clients, understand their needs, and explain complex technical concepts in clear terms
- Problem-Solving: Strong analytical and troubleshooting skills. Ability to identify and resolve technical issues efficiently and effectively
- Sales Collaboration: Experience working closely with sales teams to support the sales cycle and drive technical closure.
Desirable Qualifications:
- GCP Certifications: Professional Cloud Architect, Professional Data Engineer, or other relevant certifications.
- Industry Experience: Experience working in a customer-facing technical role within the IT or cloud industry.
- Vertical Expertise: Knowledge of specific industries or verticals, such as finance, healthcare, or retail, can be an advantage.
Dear Candidate,
In an era of rapid technological advancement and the constant evolution of artificial intelligence, at Zazmiс, we believe in the importance of analyzing resumes not only through automated tools but also through interaction with a live recruiter. We value an individualized approach to each candidate and strive to make the hiring process more friendly and efficient.
Understanding the significance of your time and that of our colleagues, we offer you the opportunity to provide additional information that will help us better understand your profile and its alignment with the job description. Your initiative will assist us in making a more informed decision when considering your candidacy.
Please note that Zazmiс reserves the right not to respond to a candidate’s application if we conclude that the candidate does not meet our requirements for any reason. Please understand this as part of our commitment to an efficient and fair hiring process.
Thank you for your understanding and participation in our recruitment process.
Best regards,
The Zazmiс Team
