Locaion: Asia
Dear Candidate,
Before submitting your resume, please pay attention to the location – we will not be able to review your resume and provide feedback if you are not (in fact) located in the location of the vacancy.
Thanks for understanding
We are seeking an experienced and proactive Cloud Service Desk Lead to manage and guide our global Cloud Service Desk team. In this role, you will oversee daily operations, drive service excellence, and ensure a responsive and high-quality support experience for all Zazmic employees — from technical teams to executive leadership.
Key Responsibilities
– Team Leadership: Lead, mentor, and manage the Cloud Service Desk team, ensuring optimal performance and accountability.
– Operational Oversight: Oversee the day-to-day operations of the service desk, ensuring timely and effective resolution of incidents and service requests.
– Customer Service Excellence: Maintain a high standard of customer service while enforcing SLAs and improving employee satisfaction.
– Cloud Support Ownership: Act as the primary escalation point and contact for cloud- related support issues. Act as a team member and take care of ticket.
– Account & License Management: Manage user accounts, licenses, and access controls across cloud platforms.
– Documentation & SOPs: Create and maintain detailed knowledge base articles, troubleshooting guides, and standard operating procedures.
– Cross-Functional Collaboration: Work closely with other Zazmic teams (engineering, IT, product) to resolve complex issues and improve processes.
– Process Optimization: Identify and implement improvements to service workflows, tools, and reporting.
– Reporting: Generate and deliver regular reports (daily, weekly, monthly, and quarterly) to monitor team performance and service metrics.
– Change Management Support: Participate in change initiatives, assessing potential impact on users and support operations.
Qualifications:
- Bachelor’s degree in Information Technology or a related field preferred; relevant certifications and equivalent experience will be considered.
- Minimum 5 years of experience in IT Service Desk operations, with at least 2 years in a leadership or supervisory role.
- Strong understanding of cloud platforms and related support tools.
- Proficiency in ticketing and service management platforms (e.g., Jira, ServiceNow, Zendesk).
- Excellent leadership, communication, and interpersonal skills.
- Proven ability to work under pressure, manage multiple priorities, and deliver in a dynamic environment.
- Strong analytical and problem-solving skills with a keen eye for process improvement.
- Experience supporting distributed and global teams is a plus.
Why join to us:
- Work Anywhere: Embrace the freedom to work from anywhere in the world. Your office could be a beach, a cozy café, or wherever you feel most inspired
- Flexibility: Wave goodbye to the 9-to-5 grind. We believe in a flexible working schedule that fits your life.
- Sponsored Education: We're invested in your growth. Enjoy sponsored education and training, ranging up to 50%.
- Personal Development: We're not just about work; we're about your growth. Craft your personal development plan and watch your career soar.
- Regular Salary Reviews: Your hard work won't go unnoticed. We conduct regular salary reviews to ensure you're fairly rewarded
- Career Advancement: The sky's the limit! Move up the ladder based on your performance, and your career trajectory could surprise you
- Corporate Events: From team outings to memorable celebrations, we know how to have a good time together
- English Classes: Enhance your language skills and open doors to global opportunities with our sponsored English classes
- Health Matters: Your health is our priority. Get your annual flu shot on us
- Work Equipment: We provide top-notch tools. Receive a compensation of $600 for your work equipment
- Paid vacation, sick leaves
Dear Candidate,
In an era of rapid technological advancement and the constant evolution of artificial intelligence, at Zazmiс, we believe in the importance of analyzing resumes not only through automated tools but also through interaction with a live recruiter. We value an individualized approach to each candidate and strive to make the hiring process more friendly and efficient.
Understanding the significance of your time and that of our colleagues, we offer you the opportunity to provide additional information that will help us better understand your profile and its alignment with the job description. Your initiative will assist us in making a more informed decision when considering your candidacy.
Please note that Zazmiс reserves the right not to respond to a candidate’s application if we conclude that the candidate does not meet our requirements for any reason. Please understand this as part of our commitment to an efficient and fair hiring process.
Thank you for your understanding and participation in our recruitment process.
Best regards,
The Zazmiс Team
Apply
Dear Candidate,
Before submitting your resume, please pay attention to the location – we will not be able to review your resume and provide feedback if you are not (in fact) located in the location of the vacancy.
Thanks for understanding
About the project – №1 Travel platform in the world!
We believe that we are better together, and at company we welcome you for who you are. Our workplace is for everyone, as is our people powered platform.
At company, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.
Our client, the world’s largest travel site, operates at scale with over 500 million reviews, opinions, photos, and videos reaching over 390 million unique visitors each month. We are a data driven company that leverages our data to empower our decisions. prject is extremely excited to play a pivotal role in supporting our travelers.
Our data engineering team is focused on delivering product’s first-in-class data products that serve all data users across the organization. As a member of the Data Platform Enterprise Services Team, you will collaborate with engineering and business stakeholders to build, optimize, maintain, and secure the full data vertical including tracking instrumentation, information architecture, ETL pipelines, and tooling that provide key analytics insights for business-critical decisions at the highest levels of Product, Finance, Sales, CRM, Marketing, Data Science, and more. All in a dynamic environment of continuously modernizing tech stack including highly scalable architecture, cloud-based infrastructure, and real-time responsiveness.
product provides a unique, global work environment that captures the speed, innovation and excitement of a startup, at a thriving, growing and well-established industry brand.
We take pride in our data engineering and are looking for a talented and highly-motivated engineer with a passion for solving interesting problems to add to our high-performing team.
What you’ll do:
- Providing the organization’s data consumers high quality data sets by data curation, consolidation, and manipulation from a wide variety of large scale (terabyte and growing) sources
- Building data pipelines and ETL processes that interact with terabytes of data on leading platforms such as Snowflake and BigQuery.
- Developing and improving our enterprise data by creating efficient and scalable data models to be used across the organization.
- Partnering with our analytics, data science, CRM, and machine learning teams.
- Responsible for enterprise data integrity, validation, and documentation.
- Solving data pipeline failure events and implementing sound anomaly detection
What we are looking for:
- 4+ years of data engineering or general software development experience
- Experience with Big Data technologies such as Snowflake, Databricks.
- Solid level skills writing and optimizing complex SQL.
- Solid experience developing complex ETL processes from concept to implementation; these should include defining SLA, performance measurements and monitoring.
- Advanced query language and data exploration skills, proven record of writing complex SQL queries across large datasets.
- Hands-on knowledge of the modern AWS Data Ecosystem, including AWS S3 and AWS Lambda.
- Experience with relational databases such as Postgres, and with programming languages such as Python and/or Java
- Experience with relational and NoSQL databases.
- Experience with programming languages such as Python, Java and/or Scala.
- Proficiency with Linux command line and systems administrations.
- Knowledge of cloud data warehouse concepts.
- While not mandatory, experience in building and operating data pipelines and products in compliance with the data mesh philosophy would be beneficial. Demonstrated efficiency in treating data: data lineage, data quality, data observability and data discoverability.
Why join us:
- Ability to work remotely from anywhere in the world
- Close cooperation with the development team and client
- Opportunity to influence product development
- Professional growth: the certification preparation course is free for our specialists. The company pays for two attempts to pass the exam, regardless of the exam result
- We cover English classes (with a native speaker)
- Boost professional brand: you can participate in local conferences as a listener or as a speaker
- Regular team buildings: have fun with teammates
- Gifts for significant life events (marriage, childbirth)
- Tech and non-tech Zazmic Communities: support and share experience with each other
Dear Candidate,
In an era of rapid technological advancement and the constant evolution of artificial intelligence, at Zazmiс, we believe in the importance of analyzing resumes not only through automated tools but also through interaction with a live recruiter. We value an individualized approach to each candidate and strive to make the hiring process more friendly and efficient.
Understanding the significance of your time and that of our colleagues, we offer you the opportunity to provide additional information that will help us better understand your profile and its alignment with the job description. Your initiative will assist us in making a more informed decision when considering your candidacy.
Please note that Zazmiс reserves the right not to respond to a candidate’s application if we conclude that the candidate does not meet our requirements for any reason. Please understand this as part of our commitment to an efficient and fair hiring process.
Thank you for your understanding and participation in our recruitment process.
Best regards,
The Zazmiс Team
