Locaion: Asia
Dear Candidate,
Before submitting your resume, please pay attention to the location – we will not be able to review your resume and provide feedback if you are not (in fact) located in the location of the vacancy.
Thanks for understanding
We are seeking an experienced and proactive Cloud Service Desk Lead to manage and guide our global Cloud Service Desk team. In this role, you will oversee daily operations, drive service excellence, and ensure a responsive and high-quality support experience for all Zazmic employees — from technical teams to executive leadership.
Key Responsibilities
– Team Leadership: Lead, mentor, and manage the Cloud Service Desk team, ensuring optimal performance and accountability.
– Operational Oversight: Oversee the day-to-day operations of the service desk, ensuring timely and effective resolution of incidents and service requests.
– Customer Service Excellence: Maintain a high standard of customer service while enforcing SLAs and improving employee satisfaction.
– Cloud Support Ownership: Act as the primary escalation point and contact for cloud- related support issues. Act as a team member and take care of ticket.
– Account & License Management: Manage user accounts, licenses, and access controls across cloud platforms.
– Documentation & SOPs: Create and maintain detailed knowledge base articles, troubleshooting guides, and standard operating procedures.
– Cross-Functional Collaboration: Work closely with other Zazmic teams (engineering, IT, product) to resolve complex issues and improve processes.
– Process Optimization: Identify and implement improvements to service workflows, tools, and reporting.
– Reporting: Generate and deliver regular reports (daily, weekly, monthly, and quarterly) to monitor team performance and service metrics.
– Change Management Support: Participate in change initiatives, assessing potential impact on users and support operations.
Qualifications:
- Bachelor’s degree in Information Technology or a related field preferred; relevant certifications and equivalent experience will be considered.
- Minimum 5 years of experience in IT Service Desk operations, with at least 2 years in a leadership or supervisory role.
- Strong understanding of cloud platforms and related support tools.
- Proficiency in ticketing and service management platforms (e.g., Jira, ServiceNow, Zendesk).
- Excellent leadership, communication, and interpersonal skills.
- Proven ability to work under pressure, manage multiple priorities, and deliver in a dynamic environment.
- Strong analytical and problem-solving skills with a keen eye for process improvement.
- Experience supporting distributed and global teams is a plus.
Why join to us:
- Work Anywhere: Embrace the freedom to work from anywhere in the world. Your office could be a beach, a cozy café, or wherever you feel most inspired
- Flexibility: Wave goodbye to the 9-to-5 grind. We believe in a flexible working schedule that fits your life.
- Sponsored Education: We're invested in your growth. Enjoy sponsored education and training, ranging up to 50%.
- Personal Development: We're not just about work; we're about your growth. Craft your personal development plan and watch your career soar.
- Regular Salary Reviews: Your hard work won't go unnoticed. We conduct regular salary reviews to ensure you're fairly rewarded
- Career Advancement: The sky's the limit! Move up the ladder based on your performance, and your career trajectory could surprise you
- Corporate Events: From team outings to memorable celebrations, we know how to have a good time together
- English Classes: Enhance your language skills and open doors to global opportunities with our sponsored English classes
- Health Matters: Your health is our priority. Get your annual flu shot on us
- Work Equipment: We provide top-notch tools. Receive a compensation of $600 for your work equipment
- Paid vacation, sick leaves
Dear Candidate,
In an era of rapid technological advancement and the constant evolution of artificial intelligence, at Zazmiс, we believe in the importance of analyzing resumes not only through automated tools but also through interaction with a live recruiter. We value an individualized approach to each candidate and strive to make the hiring process more friendly and efficient.
Understanding the significance of your time and that of our colleagues, we offer you the opportunity to provide additional information that will help us better understand your profile and its alignment with the job description. Your initiative will assist us in making a more informed decision when considering your candidacy.
Please note that Zazmiс reserves the right not to respond to a candidate’s application if we conclude that the candidate does not meet our requirements for any reason. Please understand this as part of our commitment to an efficient and fair hiring process.
Thank you for your understanding and participation in our recruitment process.
Best regards,
The Zazmiс Team
Apply
Dear Candidate,
Before submitting your resume, please pay attention to the location – we will not be able to review your resume and provide feedback if you are not (in fact) located in the location of the vacancy.
Thanks for understanding
POSITION SUMMARY:
We are looking for an enthusiastic professional to lead a team of Specialists, providing high-quality support and operational expertise. Reporting to the department Manager, you will oversee a team tasked with analyzing detailed operational data to conduct quality audits and ensure accurate data reconciliation. Your responsibilities include ensuring the team adheres to network and advertiser guidelines in areas such as compliance monitoring, payment reconciliation, partnership quality analysis, and other operational tasks. Additionally, you will gather data and insights from your team to ensure they have the right tools and follow efficient processes.
Key Responsibilities:
- Create and execute operations training for new team members
- Ensure operational capacity is aligned to business KPIs
- Discover and monitor advertisers’ information on websites and internal platforms utilizing internal tooling
- Audit publisher websites, social media presences, and submitted data to ensure compliance
- Analyze existing data and augment with additional data collection and analysis where appropriate
- Maintain and build ongoing audit templates and ad-hoc audit templates
- Create new and keep existing written documentation up to date
- Propose improvements of system and process
Qualifications & Experience:
- English fluency (at least Upper-Intermediate)
- Some understanding of commercial operations and, ideally, experience estimating team capacity or advocating team needs
- Detail-oriented, thorough, and meticulous
- Attention to detail in order to identify and analyze errors
- Strong time management and self-organization skills and ability to meet predetermined timeframes
- Ability to work independently and with a team
- Ability to accurately interpret complex documents and online policies
- Basic understanding of HTML structure, ecommerce compliance, or invoicing is a plus; however, training will be provided
Why join to us:
- Close cooperation with the development team and client
- Opportunity to influence product development
- We cover English classes (with a native speaker)
- Boost professional brand: you can participate in local conferences as a listener or as a speaker
- Regular team buildings: have fun with teammates
- Gifts for significant life events (marriage, childbirth)
- Tech and non-tech Zazmic Communities: support and share experience with each other
Dear Candidate,
In an era of rapid technological advancement and the constant evolution of artificial intelligence, at Zazmiс, we believe in the importance of analyzing resumes not only through automated tools but also through interaction with a live recruiter. We value an individualized approach to each candidate and strive to make the hiring process more friendly and efficient.
Understanding the significance of your time and that of our colleagues, we offer you the opportunity to provide additional information that will help us better understand your profile and its alignment with the job description. Your initiative will assist us in making a more informed decision when considering your candidacy.
Please note that Zazmiс reserves the right not to respond to a candidate’s application if we conclude that the candidate does not meet our requirements for any reason. Please understand this as part of our commitment to an efficient and fair hiring process.
Thank you for your understanding and participation in our recruitment process.
Best regards,
The Zazmiс Team
Apply
Dear Candidate,
Before submitting your resume, please pay attention to the location – we will not be able to review your resume and provide feedback if you are not (in fact) located in the location of the vacancy.
Thanks for understanding
About the project – №1 Travel platform in the world!
We believe that we are better together, and at company we welcome you for who you are. Our workplace is for everyone, as is our people powered platform.
At company, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.
Our client, the world’s largest travel site, operates at scale with over 500 million reviews, opinions, photos, and videos reaching over 390 million unique visitors each month. We are a data driven company that leverages our data to empower our decisions. prject is extremely excited to play a pivotal role in supporting our travelers.
About Data Eng – Analytics Engineering We’re looking for a Data Engineer with a strong foundation in data modeling to help strengthen the core of our data ecosystem. In this role, you’ll design and build trusted, well-structured datasets that power reporting, insights, and data informed decisions across the company.
You will work closely with analytics, product, dsml, finance, marketing, and engineering teams to model key business concepts, enable self-service, and help define the data layer that supports key metrics and reporting across the company. This role is ideal for someone who enjoys translating business logic into clean, scalable data models and contributing to a modern data stack.
What You Will Do
- Building data pipelines and ETL processes that interact with terabytes of data on leading platforms such as Snowflake and BigQuery.
- Collaborate with stakeholders from a variety of functions (analytics, dsml, marketing, engineering, product, etc.) to collect business requirements and translate them into technical data model solutions.
- Design, build, and maintain efficient, scalable, and reusable data models in our cloud data warehouse (e.g., Snowflake, BigQuery).
- Transform data across many sources into clean, curated, standardized, and trustworthy data products.
- Explore and analyze data using SQL and dashboards to understand trends, edge cases, and inconsistencies, and to ensure models align with evolving business needs.
- Ensure data quality through testing, observability tools, and proactive monitoring.
- Investigate and troubleshoot complex data issues, validate assumptions, and trace anomalies across multiple sources.
- Participate in code reviews and contribute to improving our data development standards and practices.
What we are looking for:
- 4+ years of data engineering or general software development experience
- Experience in developing complex ETL processes from concept to implementation to deployment and operations, including SLA definition, performance measurements and monitoring.
- Proficiency in writing and optimizing SQL queries; data exploration skills with proven record of querying and analyzing large datasets
- Experience in data design and data modeling with large, complex datasets (star/snowflake schema, slowly changing dimensions, normalization/denormalization trade-offs, etc.).
- Experience with modern cloud data warehouses (Snowflake, BigQuery, Redshift, etc.).
- Familiarity with BI tools and semantic layer principles (Looker, Tableau, Sigma, etc.).
- Familiarity with basic software engineering best practices (CI/CD, testing, documentation).
Nice to Have:
- Experience with data governance
- Experience with data transformation tools
- Previous experience with an e-commerce platform
- Experience with orchestration tools (Airflow, Dagster), data quality and observability frameworks (ex:Monte Carlo), or Knowledge Graphs.
Why join us:
- Ability to work remotely from anywhere in the world
- Close cooperation with the development team and client
- Opportunity to influence product development
- Professional growth: the certification preparation course is free for our specialists. The company pays for two attempts to pass the exam, regardless of the exam result
- We cover English classes (with a native speaker)
- Boost professional brand: you can participate in local conferences as a listener or as a speaker
- Regular team buildings: have fun with teammates
- Gifts for significant life events (marriage, childbirth)
- Tech and non-tech Zazmic Communities: support and share experience with each other
Dear Candidate,
In an era of rapid technological advancement and the constant evolution of artificial intelligence, at Zazmiс, we believe in the importance of analyzing resumes not only through automated tools but also through interaction with a live recruiter. We value an individualized approach to each candidate and strive to make the hiring process more friendly and efficient.
Understanding the significance of your time and that of our colleagues, we offer you the opportunity to provide additional information that will help us better understand your profile and its alignment with the job description. Your initiative will assist us in making a more informed decision when considering your candidacy.
Please note that Zazmiс reserves the right not to respond to a candidate’s application if we conclude that the candidate does not meet our requirements for any reason. Please understand this as part of our commitment to an efficient and fair hiring process.
Thank you for your understanding and participation in our recruitment process.
Best regards,
The Zazmiс Team
