ServiceNow Product Manager – LATAM ONLY

Key Responsibilities:

• Product Vision & Strategy: Define and communicate the vision, strategy, and roadmap for the ServiceNow platform, aligning it with overall business goals
• User Research & Analysis: Conduct user research, gather feedback, and analyze data to understand user needs, pain points, and opportunities for improvement within the ServiceNow platform
• Currency: Stay informed about industry trends, ServiceNow vendor options, and ServiceNow platform advancements to identify opportunities for innovation and differentiation
• Project Charter Definition: Translate user needs and high-level business requirements into clear and concise project charters
• Product Prioritization: Prioritize ServiceNow modules and initiatives based on business value, user impact, technical feasibility, and strategic alignment
• Roadmap Management: Develop and maintain a prioritized product roadmap for the ServiceNow platform, communicating it effectively to stakeholders.
• Cross-Functional Collaboration: Facilitate collaboration and coordination across various teams involved in ServiceNow initiatives
• Communication & Reporting: Provide regular and transparent program status updates to stakeholders, including progress, risks, and issues
• Performance Monitoring & Analysis: Define and track key product metrics to measure the success of ServiceNow features and identify areas for optimization.
• Stakeholder Engagement: Continuously engage with business stakeholders to understand their evolving needs and ensure the ServiceNow platform meets their requirements.
• Product Evangelism: Champion the ServiceNow platform internally, promoting its value and driving adoption across the organization.
• Vendor Management: Manage relationships with ServiceNow implementation partners and other external vendors.
• Org Change Management: Support change management efforts related to ServiceNow deployments and adoption

Desired Professional Skills and Experience:

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• 3+ years of experience with the ServiceNow platform and its various modules and capabilities
• Proven ability to define and execute product strategies and roadmaps
• Proven track record of successfully delivering ServiceNow implementations and enhancements
• Understanding of project management methodologies (e.g., Agile, Waterfall)
• Excellent analytical, problem-solving, and decision-making skills
• Strong leadership, communication, and interpersonal skills with the ability to effectively interact with technical and non-technical audiences
• Ability to understand and translate technical concepts into business value
• Customer-centric mindset with a passion for understanding and solving user needs

Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA) certification or equivalent platform knowledge.
• Experience with ServiceNow implementation methodologies.
• Familiarity with ITIL framework
• Experience in organizational change management practices.

Why join to us:

• Work Anywhere: Embrace the freedom to work from anywhere in the world. Your office could be a beach, a cozy café, or wherever you feel most inspired
• Flexibility: Wave goodbye to the 9-to-5 grind. We believe in a flexible working schedule that fits your life.
• Sponsored Education: We're invested in your growth. Enjoy sponsored education and training, ranging up to 50%.
• Personal Development: We're not just about work; we're about your growth. Craft your personal development plan and watch your career soar.
• Regular Salary Reviews: Your hard work won't go unnoticed. We conduct regular salary reviews to ensure you're fairly rewarded
• Career Advancement: The sky's the limit! Move up the ladder based on your performance, and your career trajectory could surprise you
• Corporate Events: From team outings to memorable celebrations, we know how to have a good time together
• English Classes: Enhance your language skills and open doors to global opportunities with our sponsored English classes
• Health Matters: Your health is our priority. Get your annual flu shot on us
• Work Equipment: We provide top-notch tools. Receive a compensation of $600 for your work equipment
• Paid vacation, sick leaves