Service Customer Success Manager

Dear Candidate,

Before submitting your resume, please pay attention to the location – we will not be able to review your resume and provide feedback if you are not (in fact) located in the location of the vacancy.

Thanks for understanding

As a Customer Success Manager (CSM) at Zazmic, you will be a dedicated resource and partner for our customer organizations. You will act as a trusted advisor, forging deep relationships with your customers and account teams, while maintaining an awareness of key events, needs,

potential risks, and value drivers. By focusing on your customers’ business needs, you will help improve their overall technical and operational health, ensuring they maximize the value of their Zazmic projects. You will also be the main point of contact for major customer incidents, managing expectations and communications until resolution.

This role will prioritize our service customers and aim to expand our coverage.

Your proactive engagement will set customers up for success, requiring technical knowledge and close collaboration with internal and external teams to deliver a unified Zazmic experience.

Your Impact:

Serve as the single point of accountability for customer experience, renewal, and expansion.
Cultivate and maintain stakeholder relationships with customers' IT and business executive leadership, sponsors, and decision-makers.
Assist customers in achieving their business goals and outcomes by coordinating necessary services.
Provide timely, proactive guidance based on customer interests.
Advise customers on the adoption of new features and identify potential challenges and risks.
Communicate the value of Zazmic, ensuring all stakeholders understand this value to support customer renewals.
Advocate for customers during the resolution of high-severity issues to ensure timely solutions.
Occasional travel to customer sites and availability for after-hours or weekend coverage may be required based on customer needs.

Requirements:

At least 8 years of experience in one or more of the following areas: Technical Customer Success, project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture.Exceptional communication and presentation skills, with the ability to influence effectively at all organizational levels, including executive and C-level.
Ability to analyze technical concepts, translate them into business terms, and map business requirements into technical features.
Proficiency in explaining complex technical concepts in business-friendly terms and vice versa.
Knowledge of software development processes and design methodologies.
Experience leading cross-functional teams to resolve customer needs or projects.

Dear Candidate,

In an era of rapid technological advancement and the constant evolution of artificial intelligence, at Zazmiс, we believe in the importance of analyzing resumes not only through automated tools but also through interaction with a live recruiter. We value an individualized approach to each candidate and strive to make the hiring process more friendly and efficient.

Understanding the significance of your time and that of our colleagues, we offer you the opportunity to provide additional information that will help us better understand your profile and its alignment with the job description. Your initiative will assist us in making a more informed decision when considering your candidacy.

Please note that Zazmiс reserves the right not to respond to a candidate’s application if we conclude that the candidate does not meet our requirements for any reason. Please understand this as part of our commitment to an efficient and fair hiring process.
Thank you for your understanding and participation in our recruitment process.

Best regards,
The Zazmiс Team

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So, you have applied. What’s next?

Recruitment process

English Check

1

Technical Interview

2

Interview with Client

3

Job Offer Meeting

4

Sarah Rocha

Recruiter (LATAM)

Email: sarah.rocha@zazmic.com

Dear Candidate,

In an era of rapid technological advancement and the constant evolution of artificial intelligence, at Zazmiс, we believe in the importance of analyzing resumes not only through automated tools but also through interaction with a live recruiter. We value an individualized approach to each candidate and strive to make the hiring process more friendly and efficient.

Understanding the significance of your time and that of our colleagues, we offer you the opportunity to provide additional information that will help us better understand your profile and its alignment with the job description. Your initiative will assist us in making a more informed decision when considering your candidacy.

Please note that Zazmiс reserves the right not to respond to a candidate’s application if we conclude that the candidate does not meet our requirements for any reason. Please understand this as part of our commitment to an efficient and fair hiring process.
Thank you for your understanding and participation in our recruitment process.

Best regards,
The Zazmiс Team